Do you have questions about your (future) bill?

Contact us at

1. Via the following template.

AZ Jan Portaels  respects you privacy. Data received by AZ Jan Portaels through the contact form will be used exclusively for handling questions or notifications. In accordance with the provisions of the European General Data Protection Regulation, the data is not transferred to third parties.  The Information you provided will not be kept longer than necessary for the purposes mentioned above and will be deleted afterwards. You can read the complete privacy statement here.

2. By phone: you can contact our Billing Department directly by calling 02 257 55 31 on working days between 8 am and 12 noon.
3. By fax: 02 257 55 40.
4. By e-mail: facturatie [at]
5. By letter addressed to the Billing Department AZ Jan Portaels, Gendarmeriestraat 65,
1800 Vilvoorde
6. By paying a visit to the Billing Department (Financial Department): following an appointment by calling 02 257 55 31.
Our Billing Department is open on weekdays between 8 AM and 4 PM and is located at the Site Gendarmeriestraat, on the ground floor. At the Gendarmeriestraat entrance, take an immediate right. The Billing Department will then be on your left, right across from the Admission and Registration department.