There are several ways to contact the Ombuds Department:

  1. In writing Attn: Ombudsdienst AZ Jan Portaels, Gendarmeriestraat 65, 1800 Vilvoorde
  2. By e-mail: ombudsdienst [at]
  3. By phone. If the ombudsperson is unavailable, you can always leave a voicemail message.
    Phone number: T 02 257 56 54  
  4. During a personal meeting (please schedule an appointment by phone). 
    Opening hours:
    The Ombuds Department is open on Mondays and Tuesdays from 8:30 AM to 3 PM and
    on Thursdays and Fridays from 8:30 AM to 12:00 noon.
    Outside of office hours and on weekends, you can leave a message via voicemail or e-mail. 
    During the months of July and August on Mondays, Tuesdays and Wednesdays from 8:30 AM to 3:00 PM.

The Ombuds Department of the AZ Jan Portaels is located in block F, first floor.

If you are admitted to the hospital, and have difficulty getting around, you can ask someone working in your department to invite the Ombudsperson to visit you.

  5. Via onderstaand formulier:

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