If you have experienced personal harm or if your personal property was damaged and you suspect that the hospital or a staff member could be responsible, it is important that you speak to a member of your nursing team. The necessary internal paperwork will then be completed and the necessary legal steps will be taken.
Any damage caused by accident, by your own actions or by a third party who does not work for the hospital are not the hospital's responsibility. E.g.: you accidentally stepped on your glasses. If the nurse drops your glasses and a glass is broken, you can file a report and the matter will be investigated.